"We've
Got Some Serious Communication Problems Around Here!"
This
is one of the most common complaints of managers and employees
in corporations today. Although many
people cite “communications” as the cause of
a wide range of corporate ills, it is usually one of the
problems of a company in trouble. The very fiber of an organization
is the relationship among its members.
Communication plays a vital role in the success of any organization.
Every leader and manager must create an environment that
engenders trust and mutual sharing of information. Using
assessment tools based on the very popular and effective
Johari Window model of interpersonal processes, leaders can
measure and pinpoint strengths and weaknesses in their communication
style.
The Johari Window Theory
This theory was developed by Drs. Joseph Luft and Harry
Ingham. Their model, the Johari Window, addresses the dynamics
of interpersonal relationships. It serves to emphasize the
importance of individual practices in shaping relationships
and organization climates. It provides a conceptual framework
for understanding ones communication style and the strengths
and weaknesses of it.
Based
on the theory that the mutual sharing of interpersonal
data can enhance long-term communications, the model identifies
four classic styles of communication. They are The Public
Arena, The Façade, The Blind Spot and The Unknown.
Understanding the theory is just one part of the whole process
of improving communications. Learning is greatly enhanced
with the use of the two assessment instruments designed to
identify personal communication styles.
Teleometrics Canada has many products designed to help you
improve the:
Quality of Communications in Your Organization
They are:
The Dynamics of the Johari Window Video
This 35-minute video demonstrates the four basic styles
described by the Johari Window model of interpersonal
processes. It demonstrates the theory in easy-to-understand
language that enhances the learning process. The video
also includes instructions for scoring the Personnel
Relations Survey, the Team Effectiveness Survey and
Management Relations Survey.
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Communication
Style Leader’s Guide
The guide outlines a four-hour workshop designed to
help participants understand their own communication
style assessments, learn the strengths and weaknesses
of various communication practices and to identify
activities to improve personal communications. The
guide provides information on purpose and objectives,
suggestions for target audience, materials needed,
pre-work and preparation required and a schedule of
events as well as a step-by-step procedure for conducting
the session.
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Personnel Relations Survey (PRS)
The
PRS is an easy-to-complete survey that helps managers
assess how well they communicate with employees,
colleagues
and supervisors. Based on the Johari Window, this
self feedback instrument evaluates current strengths
and
weaknesses of one’s interpersonal style. Normative
data enables the manager to compare their scores
against 12,000 other managers. The instrument is
self-scoring
and contains a score interpretation.
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Management Relations Survey (MRS)
The
MRS is a companion piece to the PRS. The MRS is completed
by selected others with whom the focal
individual
relates. Ideally, this feedback will be 360° feedback from those people who most closely work with the
manager. Combined with the PRS, the MRS enables the
receiver
to compare his/her self-assessment with those from
significant others. The MRS is self-scoring and contains
the necessary tally sheets and a score interpretation.
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Team Effectiveness Survey (TES)
The TES focuses on individual and team uses of the
Exposure and Feedback processes of the Johari Window,
providing a comprehensive overview of how effectively
a team functions. Members rate themselves and other
team members. The resulting profiles serve as a starting
point for group discussion and feedback. Ideally suited
for intact teams in the workplace or in a workshop
setting.
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For the Sake of Partnership Video
This
straightforward video depicts four communication
styles in short 3-4 minute segments. Participants
are
encouraged to respond to each style on a “Personal
Reaction” form. The video supplies a good introduction
to leadership and communications.
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Sales Relations Survey (SRS)
Communication
skills make or break the salesperson. The SRS is
an easy-to-complete survey that assesses
the interpersonal practices and customer orientation
of salespeople. Based on the Johari Window, this
instrument evaluates current strengths and weaknesses
of the salesperson’s
interpersonal style. Becoming aware of their style
and its impact enables salespeople to improve their
skills. The instrument is self-scoring and includes
a score interpretation section.
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Customer Reaction Survey (CRS)
The
CRS is the “Others” component of the
SRS. This instrument enables salespeople to receive
valuable feedback from those respected customers that
most impact the salesperson’s success. The insight
that this instrument provides will help the salesperson
improve his/her future interactions with all customers.
The instrument is also self-scoring and includes a
score interpretation section.
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For
more information, contact us at 1-866-891-6426
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